Privacy Policy

Our Commitment to Privacy

At DreamLoop Crafts, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

We collect information you provide directly to us, such as:

• Personal Details: Name, email address, shipping and billing address, and phone number when you register or place an order.
• Payment Information: We use secure providers (like Razorpay) and do not store your direct credit card details on our servers.
• Communication: Messages sent to us via forms, email, or chat.

2. How We Use Your Information

Your information is used to:

• Process and deliver your orders accurately.
• Communicate with you regarding order statuses, updates, and customer support.
• Send promotional offers or newsletters if you have opted in.
• Improve our website, product offerings, and customer experience.

3. Data Protection and Security

We implement strict security measures to maintain the safety of your personal information. Your data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems.

4. Cookies and Tracking

We use cookies to enhance your browsing experience, remember your cart items, and understand how you use our site to provide a more personalized journey.

5. Sharing Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except trusted third parties who assist us in operating our website, conducting our business, or servicing you (such as shipping partners), as long as those parties agree to keep this information confidential.

Contact Us

If you have any questions regarding this privacy policy, you may contact us using the information on our Contact page.

Last updated: October 2025